Sovereign Patient Portal

Patient Portal Terms and Conditions
These terms and conditions constitute a binding agreement between you and “Sovereign Laboratory Services, LLC” ("we," "us," or "our").
The Patient Portal is an Internet service that allows our patients to: communicate with us; access their test results; related services and content.
The Patient Portal is provided on behalf of us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by MD Vision (Sovereign Medical Service Company, Inc. all of the foregoing, collectively, the "Sovereign Laboratory Services, LLC"). The Sovereign Laboratory Services, LLC are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement.
By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. If you don't agree, don't use the Patient Portal. By agreeing to these terms and conditions, you acknowledge, or legally emancipated, and that you are requesting access to Patient Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason.

Minimum Requirements and Security
This website uses encryption software. In order to use Patient Portal, you must have:
A personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Chrome or Firefox may not allow you to view some materials, such as test results);
Internet access, a valid email account, a web based application to access Lab Results, and spam filters set to accept email from our domain.
While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. When using Patient Portal, information may be transmitted over media that are beyond the control of the Sovereign Laboratory Services, LLC and their contractors and subcontractors and that may not be secure. For example, you may receive email, text, or telephone communications in connection with your use of Patient Portal, all of which are inherently unsecure and subject to disclosure to or access by third parties (e.g., if your phone is used by someone else, you do not keep your phone or email information up to date on Patient Portal and communications are misdirected, or the network or systems of a telecommunications provider are hacked). Furthermore, electronic services such as those provided by the Sovereign Laboratory Services, LLC their contractors and subcontractors, and any telecommunications providers involved in the transmission of data are all inherently subject to failure and none of the foregoing can guarantee that their services will be provided without error or interruption at all times that you may wish to use those services. YOU HEREBY EXPRESSLY ASSUME THE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF ANY SERVICE RELATED TO PATIENT PORTAL. Once information is received by us, your medical information will be treated as confidential and given the same protection that all of our other medical records are given.

Security, Confidentiality, and Usage Guidelines for Patient Portal
YOU MUST NOT COMMUNICATE REQUIRING URGENT ATTENTION USING PATIENT PORTAL. Doing so may create a delay in your receiving necessary medical treatment and could result in loss of life, permanent injury, or significant deterioration in your health. If you believe that you have an urgent medical matter, you should call 911 immediately or proceed to the nearest emergency room. If the matter is not urgent but you need a response in less than two business days, please contact your Software Support office directly by telephone during our regular business hours, which you may find on the log-in screen for Patient Portal.

FOR ALL MEDICAL EMERGENCIES, IMMEDIATELY CALL 911
Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Please DO NOT SHARE YOUR PASSWORD with anyone. Anyone with access to your password will be able to view your medical and financial information and communicate with your health care team as if that person were you. Thus, when you give someone your password, you are authorizing that person to access your account, and you are responsible for all transactions that person performs while using your service. It is your responsibility to prevent disclosure of your password and to change your password if you feel that your security has been compromised. If you believe that your password has become known to an unauthorized person and want verification of any changes that may have been made to your account, please contact us for assistance. You can change your password in the Patient Portal at any time by clicking the "Account" link.
You may request a Patient Portal account for yourself. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge.
Once you have activated your Patient Portal account, the Patient Portal Results will become the primary vehicle to receive your Laboratory Test Results and other personal medical information. You MUST provide us with your valid email address when activating your Patient Portal account .You may continue to receive communications via the United States Postal Service or other means from us.
We secure your personal information from unauthorized access, use or disclosure. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. As a user of Patient Portal you hereby agree that you (and not the Sovereign Laboratory Services, LLC) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device.
When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, Cell number, home address, ZIP code, age, gender, contact preferences. This information is used by us for the operation of the service, to maintain quality of the service , and to provide general statistics regarding use of Patient Portal. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used.

How We Protect Your Personal Health Information
We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously.
We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement.
All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our Laboratory Results. While you may receive email messages notifying you of new messages in your Patient Portal, these emails will not contain any personal health information. It is your responsibility to login to your Patient Portal account and read the Laboratory Results promptly.

Your Responsibilities
Patient Portal is a communication service offered as a convenience to our patients. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version.
You understand that Patient Portal provides you with online access to some laboratory Test Results information about you. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others.

Discontinuing Use of Patient Portal
You may discontinue your use of Patient Portal at any time by contacting support at 201-830-2288 or email at softwaresupport@sovms.com
We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person.
You will be notified if your Patient Portal service is discontinued.

Your Clinical Information
As we provide your health care Lab results, we are required to maintain documentation of results of all the tests performed. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal Laboratory test results information, as released by the treating Laboratory. By using Patient Portal, you understand that not all of your Laboratory Results with us will be accessible through your Patient Portal account. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s).
Laboratory Test Results you receive via Patient Portal may become part of your permanent Laboratory record at the sole discretion of your physician. If such results are made part of your permanent Laboratory record , they will be accessible to our current and future staff members who are involved with your care.
All of our electronic Laboratory test records are subject to state and federal regulations governing the security and confidentiality of medical records.

Copyright and Trademarks
All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks , and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. The Content includes both Content owned or controlled by Sovereign Laboratory Services, LLC as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent.

Site Access and Licenses
We grant to you a non-assignable, non-sub licensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. This license expressly excludes , without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever).
Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law.

Links to Third-Party Websites
This website and Patient Portal contain links to websites operated by other parties. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities have no control over the security or privacy practices of these external websites. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites.

No Warranties
This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. THE SOVEREIGN LABORATORY SERVICES, LLC MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE SOVEREIGN LABORATORY SERVICES, LLC DISCLAIM ALL WARRANTIES , EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT.

Limitation of Liability
Some of the material on our website and in Patient Portal is provided by third parties, & Sovereign Laboratory Services, LLC shall not be held responsible for any such third-party material. The Sovereign Laboratory Services, LLC disclaim any responsibility for, or liability related to , such third-party material. Any questions, complaints, or claims related to any product should be directed to the appropriate third party.
None of the Sovereign Laboratory Services, LLC or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal.
Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages.

General
By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of New Jersey, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Sovereign Laboratory Services, LLC. You expressly agree that exclusive jurisdiction for any dispute with any of the Sovereign Laboratory Services, LLC resides in the courts of Fair Lawn, New Jersey, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Fair Lawn, New Jersey, in connection with any claim involving any of the Sovereign Laboratory Services, LLC. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein.